Usability review of e-prescribing software
Apr - May 2020 | Project Overview
Introduction
1/4
During a summer internship, I evaluated a "New Rx" workflow used by clinicians to manage prescriptions. I delivered a set of prioritized design recommendations to reduce cognitive load and improve patient safety within a busy EHR environment.
More details?
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Problem
2/4
- A cluttered e-prescribing interface lowered adoption rates and increased the risk of clinician error in high-stakes environments.
- Development capacity was limited, requiring a strategy that improved usability through small, incremental changes rather than a total overhaul.
Solution
3/4
- Conducted a heuristic evaluation using Nielsen Norman’s framework to identify friction points that slowed physicians down and increased chance of errors.
Nielsen’s 10 usability heuristics
- Optimized info architecture and accessibility to reduce clutter, match the clinician’s mental model, and help them manage prescriptions efficiently.
Mockup based on usability evaluation findings
- Delivered a prioritized report of findings, helping the business identify which small UX changes would have the highest immediate impact on patient safety and clinician satisfaction.
Selected pages from my report delivered to the product team
Lessons
Learned
4/4
- In healthcare, UX is a safety requirement that can reduce clinician stress and help prevent cognitive fatigue that leads to medical errors.
- Targeted usability research is a vital business asset and risk-mitigation tool, not just a dense, academic activity.
- For a busy dev team, a list of small, attainable wins is far more valuable than an idealistic redesign vision.
I designed this project overview to be short and sweet. 🍰
Want more details?
View Case Study
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Usability review of e-prescribing software
Apr - May 2020 | Project Overview
Introduction
1/4
During a summer internship, I evaluated a "New Rx" workflow used by clinicians to manage prescriptions. I delivered a set of prioritized design recommendations to reduce cognitive load and improve patient safety within a busy EHR environment.
Want more details?
View Case Study
Problem
2/4
- A cluttered e-prescribing interface lowered adoption rates and increased the risk of clinician error in high-stakes environments.
- Development capacity was limited, requiring a strategy that improved usability through small, incremental changes rather than a total overhaul.
Solution
3/4
- Conducted a heuristic evaluation using Nielsen Norman’s framework to identify friction points that slowed physicians down and increased chance of errors.
Nielsen’s 10 usability heuristics
- Optimized info architecture and accessibility to reduce clutter, match the clinician’s mental model, and help them manage prescriptions efficiently.
Mockup based on usability evaluation findings
- Delivered a prioritized report of findings, helping the business identify which small UX changes would have the highest immediate impact on patient safety and clinician satisfaction.
Selected pages from my report delivered to the product team
Lessons Learned
4/4
- In healthcare, UX is a safety requirement that can reduce clinician stress and help prevent cognitive fatigue that leads to medical errors.
- Targeted usability research is a vital business asset and risk-mitigation tool, not just a dense, academic activity.
- For a busy dev team, a list of small, attainable wins is far more valuable than an idealistic redesign vision.
I designed this project overview to be short and sweet. 🍰
Want more details?
View Case Study
Explore more projects
Clinix AI
Designing an AI medical scribe for clinicians
UX + AI
Paya
Establishing and expanding UX design
UX Management
SlicedHealth
Launching a medical price transparency tool
Product Design
Usability review of e-prescribing software
Apr - May 2020 | Project Overview
Introduction
1/4
During a summer internship, I evaluated a "New Rx" workflow used by clinicians to manage prescriptions. I delivered a set of prioritized design recommendations to reduce cognitive load and improve patient safety within a busy EHR environment.
Want more details?
View Case Study
Problem
2/4
- A cluttered e-prescribing interface lowered adoption rates and increased the risk of clinician error in high-stakes environments.
- Development capacity was limited, requiring a strategy that improved usability through small, incremental changes rather than a total overhaul.
Solution
3/4
- Conducted a heuristic evaluation using Nielsen Norman’s framework to identify friction points that slowed physicians down and increased chance of errors.
Nielsen’s 10 usability heuristics
- Optimized info architecture and accessibility to reduce clutter, match the clinician’s mental model, and help them manage prescriptions efficiently.
Mockup based on usability evaluation findings
- Delivered a prioritized report of findings, helping the business identify which small UX changes would have the highest immediate impact on patient safety and clinician satisfaction.
Selected pages from my report delivered to the product team
Lessons Learned
4/4
- In healthcare, UX is a safety requirement that can reduce clinician stress and help prevent cognitive fatigue that leads to medical errors.
- Targeted usability research is a vital business asset and risk-mitigation tool, not just a dense, academic activity.
- For a busy dev team, a list of small, attainable wins is far more valuable than an idealistic redesign vision.
I designed this project overview to be short and sweet. 🍰
Want more details?
View Case Study
Explore more projects
Clinix AI
Designing an AI medical scribe for clinicians
UX + AI
Paya
Establishing and expanding UX design
UX Management
SlicedHealth
Launching a medical price transparency tool
Product Design